At Healing Herbs, we aim to provide high-quality, handmade herbal health, wellness, skincare, and hair care products. Due to the nature of our products, our return and cancellation policy is designed to ensure clarity and customer satisfaction.

1. Return Policy

1.1. Eligibility for Returns
  • Due to the handmade and personal nature of our products, returns are not accepted. All sales are final.
  • We only accept returns if a product is damaged or defective upon arrival.
1.2. Reporting Damaged or Defective Products
  • If you receive a damaged or defective product, please contact us within [Number of Days, e.g., 7 days] of receiving your order.
  • Provide your order number, a description of the issue, and photos of the damaged or defective item.
  • We will review your claim and offer a replacement, refund, or store credit at our discretion.
1.3. Non-Returnable Situations
  • Returns are not accepted for:
    • Products that have been used or opened.
    • Items damaged due to misuse or negligence.
    • Products purchased on sale or as part of a promotion.
  • We reserve the right to refuse any return that does not meet our conditions.

2. Cancellation Policy

2.1. Order Cancellations
  • You may cancel your order within [Cancellation Window, e.g., 12 hours] of placing it, provided it has not been shipped.
  • To request a cancellation, contact us at info@healingherbs.life as soon as possible with your order number.
2.2. Modifications to Orders
  • If you wish to change your order details (such as the shipping address), contact us within the [Modification Window, e.g., 12 hours].
  • Once the order has been shipped, modifications and cancellations are not possible.

3. Refunds for Canceled Orders

  • If an order is canceled within the allowed time, a full refund will be issued to the original payment method.
  • Refunds will be processed within [Refund Processing Time, e.g., 7-10 business days].

4. Undeliverable or Refused Packages

  • If a package is returned to us due to an incorrect address, refusal to pay customs fees, or other delivery issues, additional shipping charges may apply for reshipment.
  • Alternatively, we may issue a refund for the purchase price of the products, excluding shipping fees.

5. Contact Information

  • For any return or cancellation inquiries, please contact us at:
    • Email: info@healingherbs.life
    • Phone:+923170642952