At Healing Herbs, we are committed to providing high-quality handmade herbal health, wellness, skincare, and hair care products. This Service Policy outlines the standards and procedures we follow to ensure a positive shopping experience for our customers.

1. Customer Service Commitment

  • We strive to offer exceptional customer service and aim to respond to all inquiries within [Response Time, e.g., 24-48 hours].
  • Our customer service team is available to assist you with any questions regarding product information, orders, shipping, or returns.

2. Product Quality Assurance

  • Healing Herbs uses natural ingredients in all products to maintain quality and authenticity. Each product is crafted with care to ensure it meets our standards.
  • Due to the handmade nature, slight variations in color, texture, or fragrance may occur, but these do not affect the product’s efficacy.

3. Order Processing

  • Orders are processed during our business hours: [Business Days and Hours, e.g., Monday to Saturday, 9 AM – 5 PM].
  • We aim to process orders within [Processing Time, e.g., 1-3 business days]. Orders placed on weekends or public holidays will be processed on the next business day.

4. Shipping and Delivery

  • We offer multiple shipping options to meet your needs. Shipping times and costs are calculated at checkout based on the destination.
  • Once shipped, you will receive a tracking number via email. Please note that estimated delivery times are provided by the shipping carrier and may be affected by external factors.
  • Healing Herbs is not responsible for delays or lost packages due to the shipping carrier or customs processes.

5. Product Availability

  • While we do our best to keep products in stock, availability may change without notice. If a product is out of stock, you will be notified, and we will offer you a choice of a refund or a substitute item.
  • Healing Herbs reserves the right to discontinue or modify any product at any time.

6. Returns and Replacements

  • Due to the nature of our products, returns are not accepted unless a product is damaged or defective. See our [Returns and Refunds section] for details.
  • If a replacement is required, we will ship the new item free of charge. If the original item is not available, we will issue a full refund.

7. Order Cancellations and Modifications

  • Orders can be canceled or modified within [Cancellation Window, e.g., 12 hours] of placing the order, provided they have not been shipped.
  • If the order has already been shipped, cancellations or modifications are not possible. Please refer to our returns policy for further guidance.

8. Payment Security

  • Healing Herbs ensures secure payment processing with industry-standard encryption and protection protocols.
  • We do not store payment information on our servers. All transactions are processed through secure payment gateways.

9. Privacy Protection

  • We respect your privacy and are committed to protecting your personal information. Please refer to our [Privacy Policy] for detailed information on how we collect, use, and protect your data.

10. Customer Feedback and Reviews

  • Your feedback is important to us. We welcome reviews and suggestions to improve our services and products.
  • Healing Herbs reserves the right to publish or remove reviews that violate our content guidelines or are deemed inappropriate.

11. Contact Information

  • For any inquiries or service-related issues, please contact us at:
    • Email: info@healingherbs.life
    • Phone: +923170642952