At Healing Herbs, we are dedicated to providing a smooth shopping experience for our customers. This policy outlines our procedures for shipping and refunds, ensuring transparency and customer satisfaction.

1. Shipping Policy

1.1. Order Processing
  • Orders are processed during our business hours: Business Days and Hours, e.g., Monday to Friday, 9 AM – 5 PM.
  • We aim to process orders within Processing Time, e.g., 1-3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
  • A confirmation email will be sent once your order is processed, followed by a shipping notification once your order is dispatched.
1.2. Shipping Rates and Delivery Estimates
  • Shipping costs are calculated at checkout based on the delivery address and selected shipping method.
  • Available shipping options include:
    • Standard Shipping: [Estimated Delivery Time, e.g., 5-7 business days].
  • International orders may incur longer delivery times and additional customs fees, duties, or taxes.
1.3. Shipping Regions
  • We ship to Pakistan. If your location is outside our shipping regions, contact us at [Your Contact Email] for potential shipping options.
1.4. Tracking Your Order
  • Once shipped, a tracking number will be emailed to you. Please allow [Tracking Activation Time, e.g., 24-48 hours] for tracking information updates.
1.5. Customs, Duties, and Taxes
  • International customers are responsible for any customs fees, duties, or taxes that may apply to their order.
1.6. Shipping Delays and Issues
  • Healing Herbs is not liable for shipping delays due to weather, customs, or carrier issues. If your package is delayed or lost, contact our support team for assistance.
1.7. Undeliverable Packages
  • If a package is returned due to incorrect address, refusal to pay customs fees, or failed delivery, additional shipping charges may apply for reshipment.
1.8. Damaged or Missing Items
  • Report damaged or missing items within [Number of Days, e.g., 7 days] of receipt with photos and order details. We will arrange a replacement or refund.

2. Refund Policy

2.1. Eligibility for Refunds
  • Due to the nature of our products, we do not accept returns. Refunds are offered only for damaged or defective products.
  • To qualify for a refund, contact us within [Number of Days, e.g., 7 days] of receiving your order, providing your order number, a description of the issue, and photos of the damaged item.
2.2. Refund Process
  • If your claim is approved, refunds will be processed within [Refund Processing Time, e.g., 7 business days] to your original payment method.
  • Shipping fees are non-refundable. Only the product cost will be refunded.
2.3. Non-Refundable Situations
  • Refunds are not issued for:
    • Incorrect address provided by the customer.
    • Refusal to pay customs duties or fees.
    • Packages lost due to incorrect shipping information.
  • We reserve the right to deny refunds if the product has been used or tampered with.
2.4. Order Cancellations
  • Orders may be canceled or modified within [Cancellation Window, e.g., 12 hours] if they have not yet been shipped. Contact us promptly for assistance.

3. Contact Information

  • For any shipping or refund inquiries, please reach out to us at:
    • Email:info@healingherbs.life
    • Phone:+923170642952